Terms & Conditions

Prep2Pass Terms and conditions (T&C)

 

In these Terms and Conditions, references to ‘you’ or ‘your’ means the student booking the course. References to ‘we’ and ‘us’ refers to Prep2pass.

 

At Prep2pass, we aim to provide phenomenal service, connecting pupils to instructors as quickly as possible. We act as an agency to provide you with reliable driving instructors to provide your lessons. The contract is solely between you and your instructor who is a self-employed individual independent entity to prep2pass. We may not be able to provide you with specific Driving Instructors at request due to availability purposes.

 

 

Prep2pass is also able to provide driving instructors for you with the sole purpose of taking you to your driving test. You must be test ready, at least 1 hour will be allocated to brush up on a few skills and get you used to the instructor’s vehicle but it will usually be 2 hours. It is at the Driving Instructor’s discretion to take you to your test. They can refuse to take you to your test should they feel you are not test ready. If you want to use these services, please contact us to make arrangements.

 

Lesson Payment

 

Lesson payments must be received fully at least 2 weeks before the arranged lesson date.

 

Payment can be made online through our website, via bank transfer or over the phone. We do not accept cash payments.

 

An initial deposit will be taken, which will be deducted from the overall course cost. This deposit is non-refundable and is paid to secure your booking.

 

 

Cancellation

 

Prep2pass requires a 14-day notice prior to cancelling any intensive course. Each Driving Instructor has their own policy pertaining to lesson rearrangements or cancellation.

 

You must give Prep2Pass 5-day notice before cancelling any test, be it theory test or the practical test.

 

After your first lesson of the course, any cancellation or lesson rearrangements must be discussed and agreed directly with the Driving Instructor.

 

Courses cannot be downgraded under any circumstance. However, courses can be upgraded should you feel the need for more hours of practice.

 

It is your responsibility to provide the driving instructor with a valid provisional licence on the first lesson, failure to do so can result in the cancellation of your lesson and loss of payment.

 

 

 

Refund Policy

 

By placing an order through our website, you confirm that you are legally capable of entering into binding contracts for this purchase.

 

Transferring prepaid lessons to other pupils/persons is not possible under any circumstances.

 

Deposit payments are non-refundable.

 

In case of cancellations within the accepted notice period, a full refund will be issued.

 

Refunds after the first lesson should be discussed and agreed with the Driving Instructor directly. Prep2Pass will not be responsible for refunds after your first lesson.

 

 

Liability

 

Prep2Pass and your Driving Instructors are not liable for any loss or damages where:

 

  1. There is no breach of legal duty owed to you
  2. Such loss or damage is not a reasonably foreseeable result of such a breach
  3. Any loss or damages which results from any breach due to action or omission by you
  4. Any loss or damage that result from circumstances or matters outside reasonable control of Prep2Pass, the Driving Instructor or You
  5. Prep2pass does not exclude any liability to you where it would be a breach of the law to do so.

 

Prep2Pass is not in any part involved in the contract for tuition itself.

 

The contract is solely between the pupil and their assigned driving instructor. Any issues must be discussed and addressed with your Driving Instructor.

 

Prep2pass will assess and dilemmas that may arise individually should they arise outside Prep2Pass or the Driving Instructor’s control

 

We cannot guarantee you a pass, however, what we can guarantee is equipping you with a DVSA approved Driving Instructor who will provide you with valuable lessons and tips to get you prepared for you driving test. To succeed on test day will be on your own merits, Prep2Pass aims to prep you for this day.

 

Prep2Pass has a zero-tolerance policy and reserve the rights to cancel your booking in the event of harassment, violence or abuse towards Driving Instructor’s or Staff. Deposits are non-refundable. All fees will not be refunded to cover any costs incurred by Prep2pass or your Driving Instructor as part of our zero-tolerance policy.

 

 

 

Use of Personal information

 

Use of your personal information is governed by our Privacy Policy and Cookies Policy.

 

By accessing any part of the Website, you indicate that you accept our Website terms. Should you not accept these terms we ask that you leave the website immediately.

 

Any personal data provided to Prep2Pass will be held and used in accordance to the Data Protection Act 1998. It will be used as follows:

 

  1. To make arrangements with DVSA and manage your test bookings, Prep2pass will alter the contact details in order to manage communications with DVSA
  2. To arrange and connect you to a driving instructor regarding test or lessons
  • To contact you on necessary basis regarding driving lessons and test arrangements
  1. To process payments for lessons and test fees

 

 

Customer Service

 

This contract is between you and your Driving Instructor.

 

In the rare event that you are not happy with your service, we will ensure to investigate this to the fullest to resolve this matter. Evidence of all financial transactions may be required however it is at the instructor’s discretion to provide refunds once lessons have begun.

 

Should you require contact with Prep2Pass details are as follows:

 

Email: prep2pass@outlook.com

 

 

Phone: 07923866639